Following the donation Docler Holding made in February 2014 to the Kanner-Jugendtelefon in order to develop their eHELP initiative, a new online counselling helpline for English-speaking parents living in Luxembourg, the organisation was able to start trainings for online/phone counselling with 20 volunteers.

The first training weekend was carried out on the 25th and 26th of April 2014. The purpose was to bring the group together, to strengthen connections and to reflect on their motivation as a volunteer. After this weekend, the volunteers met every Wednesday evening. They learned about active listening and the three interrelated attitudes on the part of the counsellor (congruence, unconditional positive regard and empathy) of Carl Rogers. They reflected on adolescence, the challenging period for children and parents, about Cyber bullying and what do parents need when they were confronted with suicide or suicidal ideation. A number of trainings are already planned for 2014 and 2015.

In parallel, the organisation and its volunteers started to translate the website www.kjt.lu, which is the platform for the eHELP, where parents can contact the online counsellors through a web form. It is also a platform filled with useful information for children, youngsters and parents.

The article that appeared in in the “Luxemburger Wort” also engendered positive impact and visibility. Indeed, more than 30 people expressed great interest in supporting the project and a number of volunteers joined the organisation.

Docler Holding is really proud to be associated to such a successful and positive initiative.